Navigation bar not load to some users

a few days ago some users experience their navigation bar not loaded as previously. it’s just showing as loading but not loading. how can I troubleshoot this issue? Capture

Hi, please make sure that these users have fully cleared their browser caches.

To troubleshoot the issue, you can open the web browser’s javascript console and check what’s there.



I got this error…



Does it work with full forced browser cache?

It looks like the HTTP request the tree does to fetch the nodes doesn’t return JSON as expected. You should check the Network tab from the browser’s developer tools to see what’s the response for this request. My guess is that you have a Velocity error in there.