Can send emails but there are not emails when mentioning a user

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1

Hello,

so we are using xwiki for a couple of days now. Everything works fine so far. I also got the mailing to work. I can send articles/documents to a user. This works fine. But mentioning any user will not send a mail.

I’ve checked the user settings and everything concerning notifications is turned on. I’ve checked the xwiki.properties inside the docker container and the email notifications setting is also on.

Is there anything else I can check? I’ve restarted the docker container more than once but I can’t figure it out.

Thanks!

Jens

2

Hi,

that’s obvious but I guess you double checked that the user you mentioned have setup their email adresss in their profile? Also you double checked the administration settings regarding emails: I guess you did if sharing a doc by email works.

Then are you sure the user you mentioned doesn’t block notifications on the page you mentioned them? If you can try with a test user having no custom notification settings it would be probably best.

Finally did you had a look in your tomcat logs?

3

Hi. Thanks for the reply.

Yeah. I’ve used my account, the admin account and a colleagues account. All have all notifications turned on and valid e-mail-addresses.

I can create a new test user, but our wiki is quiet fresh and no one should have any blocks in place. The bell icon in the top right corner is showing the mention, but no email is being send out.

Tomcat log:

172.21.0.1 - - [22/Apr/2026:14:05:42 +0000] "POST /wiki/it/get/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/?xpage=xpart&vm=commentfield.vm&number=&name=XWiki.XWikiComments_comment HTTP/1.1" 200 4745
172.21.0.1 - - [22/Apr/2026:14:05:42 +0000] "GET /webjars/wiki%3Ait/xwiki-platform-ckeditor-plugins/18.2.1/webjar.bundle.min.css?evaluate=true HTTP/1.1" 200 3470
172.21.0.1 - - [22/Apr/2026:14:05:42 +0000] "GET /wiki/it/ssx/XWiki/Mentions/MentionsMacro?language=de_DE&docVersion=1.1 HTTP/1.1" 200 468
172.21.0.1 - - [22/Apr/2026:14:05:42 +0000] "GET /webjars/wiki%3Ait/xwiki-platform-tree-webjar/18.2.1/finder.min.css?evaluate=true HTTP/1.1" 200 656
172.21.0.1 - - [22/Apr/2026:14:05:42 +0000] "GET /webjars/wiki%3Ait/xwiki-platform-tree-webjar/18.2.1/tree.min.css?evaluate=true HTTP/1.1" 200 30276
172.21.0.1 - - [22/Apr/2026:14:05:44 +0000] "GET /wiki/it/get/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/?input=&limit=6&wiki=global&xpage=uorgsuggest&media=json&uorg=user HTTP/1.1" 200 1011
172.21.0.1 - - [22/Apr/2026:14:05:45 +0000] "GET /wiki/it/get/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/?input=x&limit=6&wiki=global&xpage=uorgsuggest&media=json&uorg=user HTTP/1.1" 200 186
172.21.0.1 - - [22/Apr/2026:14:05:45 +0000] "GET /wiki/it/view/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/%7BimgUrl%7D HTTP/1.1" 404 71195
172.21.0.1 - - [22/Apr/2026:14:05:45 +0000] "POST /wiki/it/get/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/?sheet=CKEditor.HTMLConverter&language=&formToken=XyJxRUMrSQlmPxN7usxWiw HTTP/1.1" 200 3947
172.21.0.1 - - [22/Apr/2026:14:05:45 +0000] "GET /wiki/it/ssx/XWiki/Mentions/MentionsMacro?language=de_DE&docVersion=1.1 HTTP/1.1" 200 468
172.21.0.1 - - [22/Apr/2026:14:05:48 +0000] "POST /wiki/it/commentadd/Main/Anwendungen%20%26%20Systeme/Asana/%C3%9Cberlegungen%20zur%20Asana-Strukturierung/WebHome?viewer=comments HTTP/1.1" 200 9100

As far as I can tell the MentionsMacro is “called” and replys with a 200, which should be “all good”. No error visible for me.

Any more tipps?

Thanks!

4

That’s the request logs, you should have a look on the catalina logs. See also https://www.xwiki.org/xwiki/bin/view/Documentation/AdminGuide/Logging#HMainLogs

What’s the configuration of the user you mentioned for the Email Frequency in the notification settings? You might want to try triggering manually the Schedulers (see https://extensions.xwiki.org/xwiki/bin/view/Extension/Scheduler%20Application) Depending on the Email Frequency config it would be the Notification hourly / daily or weekly Email scheduler to run.