Cannot find the attachement in 10.11.10 version

Hi All,

xwiki was suddenly stop responding i was not able login with ldap somehow I manage to login by configuring the ldap again however all my attachment were lost I cant see in my file system

it says attachment does not exits

kindly help if there is way to recover all the attachment ?

when we check in the deleted attachment section it give the below error

Failed to execute the [html] macro. Cause: [INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.]. Click on this message for details.
org.w3c.dom.DOMException: INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.
	at org.apache.xerces.dom.CoreDocumentImpl.createAttribute(Unknown Source)
	at org.apache.xerces.dom.ElementImpl.setAttribute(Unknown Source)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:295)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createSubnodes(XWikiDOMSerializer.java:299)
	at org.htmlcleaner.XWikiDOMSerializer.createDOM(XWikiDOMSerializer.java:163)
	at org.xwiki.xml.internal.html.DefaultHTMLCleaner.clean(DefaultHTMLCleaner.java:166)
	at org.xwiki.rendering.internal.macro.html.HTMLMacro.cleanHTML(HTMLMacro.java:189)
	at org.xwiki.rendering.internal.macro.html.HTMLMacro.execute(HTMLMacro.java:159)
	at org.xwiki.rendering.internal.macro.html.HTMLMacro.execute(HTMLMacro.java:73)
	at org.xwiki.rendering.internal.transformation.macro.MacroTransformation.transform(MacroTransformation.java:297)
	at org.xwiki.rendering.internal.transformation.DefaultRenderingContext.transformInContext(DefaultRenderingContext.java:183)
	at org.xwiki.rendering.internal.transformation.DefaultTransformationManager.performTransformations(DefaultTransformationManager.java:101)
	at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:263)
	at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:133)
	at org.xwiki.display.internal.DocumentContentDisplayer.display(DocumentContentDisplayer.java:58)
	at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:96)
	at org.xwiki.display.internal.DefaultDocumentDisplayer.display(DefaultDocumentDisplayer.java:39)
	at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:123)
	at org.xwiki.sheet.internal.SheetDocumentDisplayer.display(SheetDocumentDisplayer.java:52)
	at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:68)
	at org.xwiki.display.internal.ConfiguredDocumentDisplayer.display(ConfiguredDocumentDisplayer.java:42)
	at com.xpn.xwiki.doc.XWikiDocument.display(XWikiDocument.java:1203)
	at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1244)
	at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1221)
	at com.xpn.xwiki.doc.XWikiDocument.getRenderedContent(XWikiDocument.java:1252)
	at com.xpn.xwiki.api.Document.getRenderedContent(Document.java:736)
	at sun.reflect.GeneratedMethodAccessor716.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384)
	at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173)
	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280)
	at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:567)
	at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71)
	at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342)
	at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:106)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.xwiki.velocity.introspection.TryCatchDirective.render(TryCatchDirective.java:87)
	at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:207)
	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluateInternal(DefaultVelocityEngine.java:259)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:222)
	at com.xpn.xwiki.render.DefaultVelocityManager.evaluate(DefaultVelocityManager.java:358)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.evaluateContent(InternalTemplateManager.java:884)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:755)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.lambda$renderFromSkin$0(InternalTemplateManager.java:730)
	at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:729)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:708)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:694)
	at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:78)
	at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:2419)
	at com.xpn.xwiki.XWiki.parseTemplate(XWiki.java:2397)
	at com.xpn.xwiki.api.XWiki.parseTemplate(XWiki.java:992)
	at sun.reflect.GeneratedMethodAccessor288.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384)
	at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173)
	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280)
	at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:369)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:216)
	at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:311)
	at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:230)
	at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:207)
	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluateInternal(DefaultVelocityEngine.java:259)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:222)
	at com.xpn.xwiki.render.DefaultVelocityManager.evaluate(DefaultVelocityManager.java:358)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.evaluateContent(InternalTemplateManager.java:884)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:755)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.lambda$renderFromSkin$0(InternalTemplateManager.java:730)
	at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:729)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:708)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:694)
	at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:78)
	at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:2419)
	at com.xpn.xwiki.XWiki.parseTemplate(XWiki.java:2397)
	at com.xpn.xwiki.api.XWiki.parseTemplate(XWiki.java:992)
	at sun.reflect.GeneratedMethodAccessor288.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:395)
	at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:384)
	at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:173)
	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:280)
	at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:369)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:216)
	at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:311)
	at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:230)
	at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:207)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)
	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342)
	at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:106)
	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:342)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluateInternal(DefaultVelocityEngine.java:259)
	at org.xwiki.velocity.internal.DefaultVelocityEngine.evaluate(DefaultVelocityEngine.java:222)
	at com.xpn.xwiki.render.DefaultVelocityManager.evaluate(DefaultVelocityManager.java:358)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.evaluateContent(InternalTemplateManager.java:884)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:755)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.lambda$renderFromSkin$0(InternalTemplateManager.java:730)
	at com.xpn.xwiki.internal.security.authorization.DefaultAuthorExecutor.call(DefaultAuthorExecutor.java:98)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:729)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.renderFromSkin(InternalTemplateManager.java:708)
	at com.xpn.xwiki.internal.template.InternalTemplateManager.render(InternalTemplateManager.java:694)
	at com.xpn.xwiki.internal.template.DefaultTemplateManager.render(DefaultTemplateManager.java:78)
	at com.xpn.xwiki.XWiki.evaluateTemplate(XWiki.java:2419)
	at com.xpn.xwiki.web.Utils.parseTemplate(Utils.java:179)
	at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:489)
	at com.xpn.xwiki.web.XWikiAction.execute(XWikiAction.java:210)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:228)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
	at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.xpn.xwiki.web.ActionFilter.doFilter(ActionFilter.java:112)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.xwiki.wysiwyg.filter.ConversionFilter.doFilter(ConversionFilter.java:109)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.xwiki.container.servlet.filters.internal.SetHTTPHeaderFilter.doFilter(SetHTTPHeaderFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.xwiki.container.servlet.filters.internal.SavedRequestRestorerFilter.doFilter(SavedRequestRestorerFilter.java:208)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.xwiki.container.servlet.filters.internal.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:111)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.xwiki.resource.servlet.RoutingFilter.doFilter(RoutingFilter.java:134)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:498)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

I’d recommend verifying if you made changes to the xwiki default wiki pages, especially to the deleted attachment page. You can compute changes you have in your xwiki instance vs the default flavor by using “compute changes” in the Admin UI and review the diff, see https://extensions.xwiki.org/xwiki/bin/view/Extension/Extension%20Manager%20Application#HChanges

Thx