Global Administration: Users > Can see count of users but users not listed

Help / Discuss
#1

Hi

I’ve just been looking at Global Administration: Users and although it shows a count of users in results, the users aren’t listed.

This is using Xwiki 11.0.3.

Has anyone see this before?

Kind regards

Danxwiki_global_administration

#2

To debug this, you could open your browser dev tools and find the request that returns JSON and show us the error that’s in there.

#3

For example:

XWiki_Preferences__XWiki_org_

#4

Hi Vincent

Thank you for the reply. From

  • List item

going to Dev tools
Selecting Network
Selecting ‘XwikiPreferences?xpage…’

It showed some errors as shown in the screenshot below.
Dev_tools-Network-XwikiPreferences_error

Does that help to show what the cause of the problem might be?

indent preformatted text by 4 spaces
#5

I see you’re getting back some JSON with 13 rows. So next step is to copy paste this json inside https://jsonlint.com/ to see if it’s valid. Or paste it here.

#6

the JS errors are also not normal but I don’t know what could cause them beyond some bad xwiki install missing parts.

#7

Hi Vincent

Thanks for the further suggestion. I copied the JSON with the 13 rows and pasted to https://jsonlint.com/ then found that it was marked as ‘validated’.

validate_json

#8

ok so that JSON is valid and yet you don’t get any displayed entries in the LT. So the issue seems to be more on the JS side.

Since you had a JS error for loading lightbox.js we should probably focus on that. Could you check on the filesystem that you have lightbox.js in skins/flamingo/js/xwiki/lightbox.js?

#9

No such thing exist in flamingo (there is no /js/ folder at all). The question is more, why did it tried to load that.

#10

Hi

My apologies for not replying more recently. I’m hoping to review further tomorrow with a colleague who can provide technical help. Then I’ll be able to feed back to topic.

Thank you :smile:

#11

We’ve checked and there is no lightbox.js file on a server as well as js folder inside flamingo skin.
Not sure what else we can check?
Thanks in advance for help with that one.

#12

I’ve also checked if there are any extensions installed as ‘lightbox’ and as I thought - no results.

#13

@vmassol @tmortagne can you please advice? I think I’ve exhausted options I’m aware of to check and not sure what more can do to investigate issue.

#14

Hi Vincent (@vmassol)

@Artur and I have reviewed this issue and as he has advised, we not sure how to progress as ‘there is no lightbox.js file on a server as well as js folder inside flamingo skin.’

If there is anything else you can suggsest, that would be great.

Thank you

Dan