Jira issue show error after JIRA macro upgrade to 11.x

rock · March 13, 2026, 6:49am

Failed to execute the JIRA macro. Cause: [The element type “customfieldvalue” must be terminated by the matching end-tag “”.]. Click on this message for details.

org.xwiki.rendering.macro.MacroExecutionException: Failed to retrieve JIRA data from [https://nerokwik.atlassian.net] for JQL [issueKey in (AIW-2708)]

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.source.AbstractJIRADataSource.getXMLDocument(AbstractJIRADataSource.java:91)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.source.ListJIRADataSource.getData(ListJIRADataSource.java:79)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.JIRAMacro.execute(JIRAMacro.java:102)

at wiki:xwiki//org.xwiki.contrib.jira.config.internal.AsyncJIRAMacro.executeCodeMacro(AsyncJIRAMacro.java:106)

at wiki:xwiki//org.xwiki.contrib.jira.config.internal.JIRABlockAsyncRenderer.execute(JIRABlockAsyncRenderer.java:119)

at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:157)

at org.xwiki.rendering.async.internal.block.AbstractBlockAsyncRenderer.render(AbstractBlockAsyncRenderer.java:54)

at org.xwiki.rendering.async.internal.AsyncRendererJob.runInternal(AsyncRendererJob.java:101)

at org.xwiki.job.AbstractJob.runInContext(AbstractJob.java:246)

at org.xwiki.job.AbstractJob.run(AbstractJob.java:223)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.base/java.lang.Thread.run(Unknown Source)

Caused by: org.xwiki.contrib.jira.macro.JIRAConnectionException: Failed to parse JIRA XML content [<!–

RSS generated by JIRA (1001.0.0-SNAPSHOT#100291-rev:f56d3133991a4abae1b3282cc1b7dd184d512591) at Fri Mar 13 03:47:43 UTC 2026

It is possible to restrict the fields that are returned in this document by specifying the ‘field’ parameter in your request.

For example, to request only the issue key and summary add field=key&field=summary to the URL of your request.

→

JIRA

An XML representation of a search request
en-us

1001.0.0-SNAPSHOT
100291
12-03-2026

\[AIW-2708\] \[AIW\] Update Mac App Store badge for AIU

AIW-2708

\[AIW\] Update Mac App Store badge for AIU

Done Unassigned truman tian Fri, 14 Feb 2025 17:45:55 +0800 Wed, 26 Mar 2025 16:39:48 +0800 Wed, 19 Mar 2025 11:42:36 +0800 ai_2.14.1 0 3 2 hours 0 minutes 2 hours Approvals Development Organizations Rank 0|i07373: Resolved by 62c5993e2c528400c9b67b5a Sprint Suite-CN Sprint 237 Verification Efforts (hr) 0.2 Verifier ewang \[CHART\] Date of First Response Thu, 20 Mar 2025 04:00:05 +0000 \[CHART\] Time in Status \]

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.HTTPJIRAFetcher.fetch(HTTPJIRAFetcher.java:80)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.source.AbstractJIRADataSource.getXMLDocument(AbstractJIRADataSource.java:87)

… 12 more

Caused by: org.jdom2.input.JDOMParseException: Error on line 113: The element type “customfieldvalue” must be terminated by the matching end-tag “”.

at org.jdom2.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:234)

at org.jdom2.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:253)

at org.jdom2.input.SAXBuilder.build(SAXBuilder.java:1079)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.HTTPJIRAFetcher.lambda$fetch$0(HTTPJIRAFetcher.java:73)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.HTTPJIRAFetcher.performRequest(HTTPJIRAFetcher.java:140)

at wiki:xwiki//org.xwiki.contrib.jira.macro.internal.HTTPJIRAFetcher.fetch(HTTPJIRAFetcher.java:73)

… 13 more

Caused by: org.xml.sax.SAXParseException; lineNumber: 113; columnNumber: 52; The element type “customfieldvalue” must be terminated by the matching end-tag “”.

at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)

at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)

at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)

at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)

at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)

at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)

at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)

at org.jdom2.input.sax.SAXBuilderEngine.build(SAXBuilderEngine.java:217)

… 18 more

Jira

Failed to execute the JIRA macro. Cause: [XML document structures must start and end within the same entity.]. Click on this message for details.

org.xwiki.rendering.macro.MacroExecutionException: Failed to retrieve JIRA data from [https://nerokwik.atlassian.net] for JQL [issueKey in (SAS-1966)]